Lead management outsourcing

What DovanTek can handle

Lead capture and CRM updates, lead qualification, first-touch follow-up, re-engagement, appointment setting, pipeline hygiene, lead-status updates and routine sales administration.

Our approach to lead management

We first map your funnel from incoming lead to qualified opportunity. We document qualification rules, response priorities, scripts or messaging guidelines, CRM fields, ownership and escalation points. The team then works inside your existing process and reports against agreed activity and quality measures.

A practical workflow

1. Receive and organise new leads.
2. Check required fields and source.
3. Apply your qualification criteria.
4. Follow up through the approved channel.
5. Record every meaningful outcome in the CRM.
6. Escalate sales-ready or sensitive cases to the appropriate internal owner.
7. Keep the pipeline clean for the sales team.

How we measure the work

Depending on your process, reporting can cover response time, contact attempts, qualification accuracy, appointment activity, CRM completeness, follow-up completion and escalation quality. We focus on useful operational visibility rather than vanity metrics.

How we can start

Start with one lead source, one market or one defined workflow. Once the process is stable, capacity can be expanded around the actual workload instead of hiring a large team before the process is proven.