Michael Krohn
LinkedIn recommendation
“Working with Ankush has been a pleasure. He is always in contact with his prospective clients / employees, is happy to help through any problems, and is ready for any questions you may have.”
India-based delivery • Built for international businesses
Your business. Our India operations.
DovanTek helps growing businesses build dependable customer support, back-office, lead management and dedicated operations capacity from India — without the complexity of building everything in-house.
Flexible Teams
Start focused. Scale when ready.
Founder-led
Direct operational oversight.
Process-driven
SOPs, KPIs and QA built in.
Designed forUnited StatesUnited KingdomUAE & GCCAustraliaGrowing global teams
Why DovanTek
A practical operations partner, not just another vendor.
We build around your workflow, tools, communication standards and customer experience. The objective is simple: give you a reliable operating layer that can start small and grow with your business.
Dedicated Teams
Resources aligned to your process, tools and business expectations.
Structured Delivery
Clear workflows, ownership, escalation paths and reporting.
Security-first
Access controls, confidentiality and client-specific requirements built into onboarding.
Built to Scale
Pilot a focused requirement before expanding the operating model.
Start small. Scale with confidence.
You don't need a large outsourcing commitment on day one.
Begin with a defined workflow or pilot team, validate the operating model and scale when the numbers and service quality make sense.
What we do
Operational capabilities built around your business.
From customer interactions to repetitive back-office workflows, we can design dedicated support around your requirements.
Customer Support
Customer-facing support designed around your brand voice and service standards.
• Voice support• Email support• Chat support• Ticket management• Follow-ups• Escalation handling
Back-Office Operations
Take repetitive operational work off your core team and move it into a structured delivery process.
• Data processing• Documentation• Order support• CRM updates• Appointment scheduling• Administrative support
Lead Management
Help your sales team respond faster and keep prospects moving through the pipeline.
• Lead qualification• CRM updates• Follow-up calls• Appointment setting• Lead routing• Pipeline hygiene
Talent & Staffing Support
Support for businesses that need reliable resources without building the entire hiring operation themselves.
• Talent sourcing• Candidate screening• Interview coordination• Dedicated resources• Team expansion• Workforce support
Dedicated delivery
Your workflow. Your tools. Your standards.
We don't expect every business to fit the same outsourcing template. The operating model is designed after understanding your actual process.
Industries & use cases
Built around the way your industry actually works.
DovanTek can support structured, measurable workflows across customer service, lead operations, administration and staffing. Select an industry to see the types of work we can support.
01
Healthcare & Life Sciences
Non-clinical support for patient/member journeys, administrative workflows and healthcare staffing operations.
• Appointment setting & follow-up
• Patient/member support
• Lead qualification
• Healthcare administrative support
• Recruitment & candidate coordination
02
Pharma & Biotech
Recruitment and operational support shaped around technical, clinical and business requirements.
• Talent sourcing & screening
• Candidate coordination
• Interview scheduling
• Recruitment operations
• Administrative support
03
Technology & SaaS
Customer-facing and revenue-support operations for technology businesses that need flexible capacity.
• Chat, email & voice support
• Ticket & escalation handling
• Lead qualification
• Appointment setting
• Back-office & CRM updates
04
Financial Services & Insurance
Non-advisory customer, lead and administrative workflows delivered within client-defined controls.
• Customer & policy support
• Lead management
• Appointment setting
• Data & back-office processing
• Follow-ups & documentation
05
Real Estate & Property
Lead response and customer coordination for agencies, brokers and property service businesses.
• Inbound lead response
• Lead qualification
• Appointment setting
• CRM updates
• Prospect follow-ups
06
Professional & Business Services
Flexible virtual and operational support for companies that need dependable execution capacity.
• Virtual assistant services
• Executive/admin support
• Email & calendar management
• Research & data entry
• Overflow support
Where we fit
If the workflow can be documented, trained and measured, it can be evaluated for delivery.
We work from your SOPs, tools, quality expectations, hours and escalation rules. The exact scope is agreed before production access or delivery begins.
Not seeing your industry?
Send us the workflow. We can assess whether it is a practical fit for an India-based team.
Delivery model
From first conversation to live operations.
A controlled process designed to reduce surprises and give both sides a clear path to launch.
01
Discovery
Understand your customers, workload, tools, working hours, quality expectations and KPIs.
02
Solution Design
Define team structure, responsibilities, workflows, SOPs, escalation paths and reporting.
03
Recruitment & Training
Identify suitable resources and train them around your process, systems and communication standards.
04
Pilot
Launch a controlled pilot where practical, validate performance and refine the process before scaling.
05
Go-Live
Move into regular operations with defined ownership, QA checks, reporting and escalation management.
06
Improve & Scale
Review KPIs, client feedback and operational efficiency to improve the model and add capacity when needed.
SOPs
Step-by-step workflows covering task handling, communication standards, escalation paths, client-specific requirements and operating controls.
KPIs
Agreed metrics such as response time, productivity, accuracy, conversion, SLA adherence, attendance and resolution performance.
QA
Regular quality checks, call/chat reviews, accuracy audits, coaching feedback and corrective actions to maintain consistency.
Reporting
Structured visibility into volumes, productivity, SLA performance, quality scores, trends, exceptions and key operational insights.
Flexible engagement
Dedicated team. Dedicated resource. Project-based. Pilot.
Choose the model that matches the stage of your business. We can begin with a focused requirement and expand after the operating model is validated.
Trust & controls
Security is part of the operating model.
Outsourcing requires trust. Our approach is to build confidentiality, access discipline and client-specific controls into the engagement from the beginning.
Role-based access
Access should be limited to what each resource needs to perform the assigned process.
Credential discipline
Use controlled credentials, password practices and MFA where supported by client systems.
Confidentiality
Confidentiality commitments and client-specific contractual requirements are addressed during onboarding.
People controls
Resource selection, onboarding and access removal are aligned to the agreed operating process.
Process monitoring
QA and performance reviews help identify process deviations and training requirements.
Client-specific controls
Security and compliance requirements are incorporated based on the systems, data and jurisdiction involved.
A transparent promise
We do not claim certifications or security standards that have not been established. For regulated or sensitive workflows, the final control framework is agreed with the client before production access is granted.
Founder & MD
Leadership perspective
DovanTek is new.
Our experience is not.
DovanTek was built with a simple objective: help international businesses access dependable talent and operational support from India without the complexity of building everything themselves.
The company is founder-led, with a strong focus on customer experience, operational discipline, clear communication and measurable delivery.
Experience behind the company
9+ yrs
US staffing & recruitment experience
Experience across technical and non-technical requirements, healthcare/pharma/biotech recruiting, candidate screening, interview coordination, VMS workflows and US hiring processes.
Why this matters to clients
US-market communication
Familiarity with US hiring, candidate and client communication workflows.
Process discipline
Structured sourcing, screening, coordination, follow-up and reporting.
People-first delivery
A strong emphasis on responsiveness, professionalism and candidate/customer experience.
Professional recommendations
Trust built through real working relationships.
James Morgan
LinkedIn recommendation
“Ankush Sharma helped place me in a position recently. He was very responsive and gave me good advice prior to the interview with the employer. I would recommend him to anyone currently seeking a position.”
01
Founder accountability
Early-stage clients get direct leadership attention while the delivery model is being established.
02
Client-specific execution
Processes are designed around the client's actual workflow rather than a one-size-fits-all package.
03
Long-term partnership
The goal is to become a dependable extension of the client's operations, not simply a staffing vendor.
FAQ
Straight answers before you start.
A few of the questions international businesses usually have before moving an operation to India.
What services can DovanTek provide?+
Customer support across chat, email and voice; overflow support; virtual assistant services; back-office operations; appointment setting and lead qualification; talent and staffing support; CRM and administrative workflows.
Can you support US and other international businesses from India?+
Yes. The operating model is designed for international clients and can be aligned to agreed working hours, communication standards, SOPs, tools and escalation processes.
How do you start a new engagement?+
We first understand the workflow, volume, hours, tools, quality expectations and required skills. Then we define the delivery model, staffing, training, KPIs and onboarding steps before production work begins.
Can you start with a small team or pilot?+
Yes, where the workflow is suitable for a pilot. A focused launch can validate process, quality and communication before capacity is expanded.
How do you handle data and access?+
Access is designed around the client's requirements, with role-based access, credential discipline, confidentiality commitments, people controls and client-specific security requirements agreed during onboarding.
Do you provide dedicated resources or shared support?+
Both models can be considered. The right structure depends on workload, hours, process complexity, continuity requirements and expected response times.
What information should I send to get started?+
A short description of the work, approximate volume, working hours/time zone, required skills, systems used and desired outcome is enough to begin evaluating the requirement.
Let's talk
Have a workflow you want to scale?
Tell us what you are trying to outsource, the market you serve and the kind of support you need. We will evaluate whether DovanTek is a practical fit.
30-minute discovery call
Understand the workflow, workload, tools and expected outcomes.
Clear operating model
Define the team, process, KPIs and onboarding requirements.
Pilot or launch plan
Start with a focused requirement where appropriate and scale after validation.
Request a consultation
Send your requirement securely through our enquiry form. Your details are captured for follow-up by the DovanTek team.