E-commerce operations outsourcing

What DovanTek can handle

Order and customer support workflows, product-data administration, catalogue updates, returns coordination, marketplace or store administration, inventory-related updates and routine e-commerce operations.

Our approach to e-commerce operations

We first map the store or marketplace workflow from order or customer request through completion. We identify the systems involved, approval rules, exceptions and information that must be kept accurate across platforms.

A connected operating workflow

1. Monitor the assigned queue.
2. Validate order, product or customer information.
3. Complete the approved action in the relevant system.
4. Check the result.
5. Escalate payment, fulfilment, policy or exception cases that require your authority.
6. Record the outcome and keep the queue moving.

What we watch for

Operational reporting can cover queue volume, completion time, exception counts, data accuracy, return or support handling and unresolved items. The emphasis is on keeping the customer and store experience reliable while reducing routine workload for your internal team.

How we can start

A single store, marketplace, product category or operational queue can be used as the initial scope. Once the workflow is stable, additional coverage can be added based on volume and business priorities.