Outsourcing services for Canadian businesses
DovanTek helps Canadian businesses add flexible operational capacity through India-based customer support, back-office, lead management, administration and dedicated teams.
Discuss a Canadian outsourcing requirement →What can you outsource?
Customer support outsourcing
Voice, email, chat, ticket handling, follow-ups and escalation workflows.
Back-office outsourcing
CRM updates, documentation, order support, data processing and repeatable administrative tasks.
Lead management outsourcing
Lead qualification, follow-up, appointment setting and CRM workflow support.
Dedicated offshore teams
Focused operational capacity built around your process, hours, tools and KPIs.
Why outsource these workflows?
When internal teams are spending too much time on repeatable operational work, outsourcing can create capacity while keeping process ownership and KPIs with the client.
How DovanTek structures delivery
We can evaluate the workflow, volume, coverage hours, systems, skills and service levels and then build a delivery model around those requirements.
Explore DovanTek services
See the full customer support, back-office, e-commerce, lead management and administrative capabilities on the main DovanTek website.
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