Back-office outsourcing

What DovanTek can handle

Data administration, document processing, CRM updates, research, scheduling, reporting support, inbox administration, records maintenance and other repeatable operational workflows.

Our approach to back-office operations

We map the process, inputs, systems, approval points and expected output before assigning work. Clear SOPs, checklists and exception rules help turn repetitive tasks into a measurable delivery workflow.

How the workflow works

1. Receive the work queue.
2. Validate inputs.
3. Process according to the SOP.
4. Apply quality checks.
5. Flag exceptions rather than guessing.
6. Update the system or return the completed output.
7. Report volume, exceptions and outstanding work.

Accuracy, visibility and control

For administrative work, consistency matters as much as speed. We can structure quality checks, exception logs, daily or weekly reporting and controlled access around the process so your internal team can see what is moving and what needs attention.

How we can start

Choose one workflow with a clear definition of done. We can then establish the SOP, reporting format and quality process before expanding into additional back-office functions.