Outsourcing services for Australian businesses
DovanTek provides India-based customer support, back-office, lead management, administration and dedicated operational resources for Australian businesses.
Discuss an Australian outsourcing requirement →What can you outsource?
Customer support outsourcing
Voice, email, chat, ticket handling, follow-ups and escalation workflows.
Back-office outsourcing
CRM updates, documentation, order support, data processing and repeatable administrative tasks.
Lead management outsourcing
Lead qualification, follow-up, appointment setting and CRM workflow support.
Dedicated offshore teams
Focused operational capacity built around your process, hours, tools and KPIs.
Why outsource these workflows?
Australian businesses can use offshore delivery to create additional capacity for repeatable support and operational workflows without having to build every function internally.
How DovanTek structures delivery
Working hours, tools, SOPs, reporting, QA and escalation processes are agreed around the client workflow. Suitable projects can start with a small pilot.
Explore DovanTek services
See the full customer support, back-office, e-commerce, lead management and administrative capabilities on the main DovanTek website.
View services →