DovanTek — Your Goals. Our People. One Seamless Operation.
Dedicated customer support, back-office and operations teams built to work as an extension of your business.
International outsourcing partner
DovanTek helps businesses in the United States, United Kingdom, Canada, Australia and UAE outsource customer support, back-office operations, lead management, administrative work and dedicated team functions to a structured delivery team in India.
Customer support, back-office operations, lead management and dedicated offshore teams for US companies.
Flexible operational support aligned to UK working hours, workflows, SOPs and service expectations.
Dedicated support and back-office capacity for Canadian businesses that need scalable operations.
Customer service, administration, lead operations and dedicated resources for Australian companies.
Structured customer support, administrative and operational capacity for UAE and GCC businesses.
Customer support, back office, lead management, appointment setting, virtual assistance and dedicated operations.
DovanTek provides India-based customer support outsourcing, back-office operations, lead management, appointment setting and dedicated operational resources for US businesses. Delivery can be aligned to agreed US working hours, communication standards, SOPs, tools and escalation processes.
UK businesses can use DovanTek for customer support, administrative workflows, back-office processing, lead management and dedicated operations. The delivery model is built around the client's process, quality expectations, working hours and reporting requirements.
DovanTek can evaluate customer support, back-office, lead management and administrative workflows for Canadian businesses that need flexible delivery capacity. Team structure and coverage are defined around workload, hours, tools and required skills.
Australian businesses can evaluate DovanTek for customer support, back-office operations, lead follow-up, appointment setting and dedicated resources. Working hours and communication standards are agreed during solution design.
DovanTek supports international operating models for businesses in the UAE and GCC, with customer support, back-office, lead management, administrative and dedicated-team workflows evaluated against the client's process, tools, hours, KPIs and escalation requirements.
Customer support across voice, email and chat; ticket management; back-office processing; documentation; order support; CRM updates; lead qualification; follow-up calls; appointment setting; virtual assistance; administrative support; talent sourcing and other documented, trainable and measurable workflows.
Why DovanTek
We build around your workflow, tools, communication standards and customer experience. The objective is simple: give you a reliable operating layer that can start small and grow with your business.
Resources aligned to your process, tools and business expectations.
Clear workflows, ownership, escalation paths and reporting.
Access controls, confidentiality and client-specific requirements built into onboarding.
Pilot a focused requirement before expanding the operating model.
What clients say
"Working with Ankush has been a pleasure. He is always in contact with his prospective clients / employees, is happy to help through any problems, and is ready for any questions you may have."
"Ankush Sharma helped place me in a position recently. He was very responsive and gave me good advice prior to the interview with the employer. I would recommend him to anyone currently seeking a position."
Start small. Scale with confidence.
Begin with a defined workflow or pilot team, validate the operating model and scale when the numbers and service quality make sense.
What we do
From customer interactions to repetitive back-office workflows, we can design dedicated support around your requirements.
Explore detailed service pages for search and client evaluation:
Customer-facing support designed around your brand voice and service standards.
Take repetitive operational work off your core team and move it into a structured delivery process.
Help your sales team respond faster and keep prospects moving through the pipeline.
Support for businesses that need reliable resources without building the entire hiring operation themselves.
Dedicated delivery
We don't expect every business to fit the same outsourcing template. The operating model is designed after understanding your actual process.
Industries & use cases
DovanTek can support structured, measurable workflows across customer service, lead operations, administration and staffing. Select an industry to see the types of work we can support.
Customer and store operations for online businesses that need reliable support and scalable execution.
Recruitment and operational support shaped around technical, clinical and business requirements.
Customer-facing and revenue-support operations for technology businesses that need flexible capacity.
Non-advisory customer, lead and administrative workflows delivered within client-defined controls.
Lead response and customer coordination for agencies, brokers and property service businesses.
Flexible virtual and operational support for companies that need dependable execution capacity.
Where we fit
We work from your SOPs, tools, quality expectations, hours and escalation rules. The exact scope is agreed before production access or delivery begins.
Send us the workflow. We can assess whether it is a practical fit for our dedicated operations team.
Delivery model
A controlled process designed to reduce surprises and give both sides a clear path to launch.
Understand your customers, workload, tools, working hours, quality expectations and KPIs.
Define team structure, responsibilities, workflows, SOPs, escalation paths and reporting.
Identify suitable resources and train them around your process, systems and communication standards.
Launch a controlled pilot where practical, validate performance and refine the process before scaling.
Move into regular operations with defined ownership, QA checks, reporting and escalation management.
Review KPIs, client feedback and operational efficiency to improve the model and add capacity when needed.
Step-by-step workflows covering task handling, communication standards, escalation paths, client-specific requirements and operating controls.
Agreed metrics such as response time, productivity, accuracy, conversion, SLA adherence, attendance and resolution performance.
Regular quality checks, call/chat reviews, accuracy audits, coaching feedback and corrective actions to maintain consistency.
Structured visibility into volumes, productivity, SLA performance, quality scores, trends, exceptions and key operational insights.
Flexible engagement
Choose the model that matches the stage of your business. We can begin with a focused requirement and expand after the operating model is validated.
Trust & controls
Outsourcing requires trust. Our approach is to build confidentiality, access discipline and client-specific controls into the engagement from the beginning.
Access should be limited to what each resource needs to perform the assigned process.
Use controlled credentials, password practices and MFA where supported by client systems.
Confidentiality commitments and client-specific contractual requirements are addressed during onboarding.
Resource selection, onboarding and access removal are aligned to the agreed operating process.
QA and performance reviews help identify process deviations and training requirements.
Security and compliance requirements are incorporated based on the systems, data and jurisdiction involved.
We do not claim certifications or security standards that have not been established. For regulated or sensitive workflows, the final control framework is agreed with the client before production access is granted.
Leadership perspective
DovanTek was built with a simple objective: help international businesses access dependable talent and operational support without the complexity of building everything themselves.
The company is founder-led, with a strong focus on customer experience, operational discipline, clear communication and measurable delivery.
Experience behind the company
US staffing & recruitment experience
Experience across technical and non-technical requirements, pharma/biotech recruiting, candidate screening, interview coordination, VMS workflows and US hiring processes.
Why this matters to clients
Familiarity with US hiring, candidate and client communication workflows.
Structured sourcing, screening, coordination, follow-up and reporting.
A strong emphasis on responsiveness, professionalism and candidate/customer experience.
Professional recommendations
“Working with Ankush has been a pleasure. He is always in contact with his prospective clients / employees, is happy to help through any problems, and is ready for any questions you may have.”
“Ankush Sharma helped place me in a position recently. He was very responsive and gave me good advice prior to the interview with the employer. I would recommend him to anyone currently seeking a position.”
Early-stage clients get direct leadership attention while the delivery model is being established.
Processes are designed around the client's actual workflow rather than a one-size-fits-all package.
The goal is to become a dependable extension of the client's operations, not simply a staffing vendor.
FAQ
A few of the questions international businesses usually have before moving an operation to a dedicated external team.
Customer support across chat, email and voice; overflow support; virtual assistant services; back-office operations; appointment setting and lead qualification; talent and staffing support; CRM and administrative workflows.
Yes. The operating model is designed for international clients and can be aligned to agreed working hours, communication standards, SOPs, tools and escalation processes.
We first understand the workflow, volume, hours, tools, quality expectations and required skills. Then we define the delivery model, staffing, training, KPIs and onboarding steps before production work begins.
Yes, where the workflow is suitable for a pilot. A focused launch can validate process, quality and communication before capacity is expanded.
Access is designed around the client's requirements, with role-based access, credential discipline, confidentiality commitments, people controls and client-specific security requirements agreed during onboarding.
Both models can be considered. The right structure depends on workload, hours, process complexity, continuity requirements and expected response times.
A short description of the work, approximate volume, working hours/time zone, required skills, systems used and desired outcome is enough to begin evaluating the requirement.
Why DovanTek
You define the workflow, tools, standards and outcome. DovanTek builds the delivery capacity around them—starting small where appropriate and scaling only when the process is working.
Direct ownership and clear communication instead of layers of handoffs.
Pilot, dedicated resource, small team or defined project—based on the workflow.
Operational support from Chomu, Jaipur, Rajasthan, India for international clients.
From the Founder
Why modern businesses outsource, who benefits most, what the real advantages are, and what leaders should consider before handing a process to an external team.
Read the Founder’s Article →Let's talk
Tell us what you are trying to outsource, the market you serve and the kind of support you need. We will evaluate whether DovanTek is a practical fit.
Reaches the founder directly for a fast response.
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